FREQUENTLY ASKED QUESTIONS
DUE TO COVID19, THE TURNAROUND TIME FOR HAIR ORDERS ARE 7-10 BUSINESS DAYS & THE TURNAROUND TIME FOR CUSTOM UNIT ORDERS IS 14-21 business days! Please be mindful that we are using precautious matters during this time.
How long does shipping usually take?
7 business days is the MAX amount of time that our shipping takes (Excluding holiday weeks - Please expect delays)! Our shipping days are on Tuesday’s and Friday’s. Must order before 9 p.m. on Thursday for your order to be shipped out on Tuesday and before 9 p.m. on Monday for your order to be shipped out on Friday. Takes 2-3 days to get to the customer after shipped. (Orders placed on holidays or the same week as a holiday will be pushed back and shipped out on the following shipping date.)
What is Raw Hair?
- Fuller bundles
- Higher quality and longer lasting hair
- Natural looking and flowing hair that blends with all hair types
- Cuticle aligned hair. No matting
- No chemical processing
- Hair is from one person purely, no blended lengths or hair additives.
How long does the hair last?
You should always treat your weave like you would treat your own natural hair, which is with PROPER care. If you put little work into making sure that your hair is taken care of, you will get poor results. Always care for your hair with love and patience. Our affordable virgin hair lasts for 1-6 months, depending on hair care. Our pure virgin hair typically lasts for 12-24 month, whereas our raw virgin hair can last up to 3+ years, depending on how well you take care of the hair! Our customers have used our hair for multiple installs.
How often should my hair be washed?
Our definition of washing is CONDITIONING. NEVER shampoo! Shampooing strips the luster from your bundles and dries your hair out. You should always treat your weave as you would treat your natural hair. A constant cleansing means constant hair flow. Condition your hair before installing for the BEST results and co-wash your hair at least once a week. Our ‘Dolled Up Deep Curly’ and ‘Daring Deep Wave’ hair and other curly/wavier textures will need more maintenance compared to ‘Body Wave’ and ‘Straight’.
Can the hair be straightened and/or curled?
Yes, because it is 100% virgin. The hair can be straightened, curled, and even blow-dried (we recommend this at a cool temperature). Our Raw Virgin hair holds curls extremely well, for days and weeks even. We recommend using heat protectant to protect your hair from shedding and heat damage!
Can this hair be bleached and/or colored?
Yes, both our virgin hair and raw virgin hair is 100% virgin and unprocessed! Raw Virgin hair takes color and bleach better compared to regular virgin hair. For the best results, you should go see a professional.
*WE ARE NOT RESPONSIBLE FOR ANY DAMAGES ON YOUR BEHALF*
Does this hair shed?
There is minimum to NO shedding.
Reasons for shedding: over-working the hair, constantly applying heat to it, over-processing with bleach/color, wefts not sealed, etc. The hair should be treated like your real hair! Maintenance is very important.
How many bundles should I get?
We recommend 2-4 bundles,depending on the look you’re going for. We also recommend our closures and frontals for low maintenance for your natural hair.
For bob lengths, we recommend 2 bundles.
Lengths 14″-22″, we recommend 3 bundles for fullness.
Lengths 24″-30″, we recommend 4 or more bundles.
*REMEMBER: The longer the hair, the shorter the weft and the thinner the bundle!*
What is the best way to care for my hair?
It is best to treat this hair as you would treat your own. Use very little product to avoid your hair being greasy and weighed down. BioSilk Silk Therapy is the best silk serum for silky and laid hair! 100% Glycerin Oil is a great oil that our company would recommend you use for our curly and wavy textures!
Does Sugaplums Hair Collection have a return policy?
Yes, we do. We accept returns for refunds with 7 days after placing your order. *ALL SALE/DISCOUNTED ITEMS ARE FINAL SALE*
***We have a right to deny your request if there are physical damages that were not made on the company’s behalf. All SALE items are final! Refer to our “Contact” page for more information.***
How may I contact you?
Email us at firstname.lastname@example.org for any questions and concerns. We are always an open ear, responding within 24 hours!
How long are classes typically?Normally 8 hours; Classes solely depend on you. Class normally starts at 9am and ends around 4pm, sometimes sooner depending on how fast you learn.
How long is the Full Online Master Course available?
The Full Online Course will always be available. There is no set time on how long you may learn. The course is a series of pre-recorded videos showing how to construct a machine-made custom wig.
Should I have experience with the sewing machine before class?
No! I was a beginner before I learned how to make wigs with the sewing machine. I just ask that you remain willing and open to learn.